Shipping policy
This shipping policy applies to orders placed on this website with Retail Fixtures Co (a trading name of Express Matting Services Ltd).
Delivery at a glance
| Delivery area | United Kingdom addresses only |
| Delivery charge | Free on all UK orders |
| Carriers | Established UK carriers; the carrier and tracking are confirmed in your dispatch email |
| Order cut-off | 2pm (UK time), Monday to Friday |
| Handling time | Dispatched within 1–2 business days |
| Transit time | 1–2 business days after dispatch |
| Total delivery time | Typically 2–4 business days from order to delivery |
Order confirmation
As soon as you place your order, we will send you a confirmation email. Please check that your delivery address and contact details are correct and let us know straight away if anything needs changing.
Processing and dispatch
Orders placed after 2pm, at weekends or on UK bank holidays are treated as received on the next business day. We aim to dispatch every order within 1–2 business days and will email you with tracking details when it has been dispatched.
Delivery times
Once dispatched, delivery usually takes 1–2 business days. Business days are Monday to Friday, excluding UK bank holidays. Delivery times are estimates and are not guaranteed. Deliveries to some remote areas, including parts of the Scottish Highlands and Islands and other offshore locations, may take a little longer.
Delivery charges and tax
UK delivery is free on all orders. All prices include VAT at the current UK rate. We do not currently ship outside the United Kingdom.
Receiving your delivery
Some items are large or heavy, so please make sure someone is available to receive and check the delivery. If the packaging is visibly damaged on arrival, please note this with the carrier where possible and contact us.
Changing your delivery address
Email sales@retailfixtures.co.uk with your order number as soon as possible. We can usually update the address before dispatch, but not once the order is with the carrier.
Failed or missed deliveries
If no one is available, the carrier will normally leave instructions for redelivery or collection. If a parcel is returned to us because the address given was wrong or incomplete, or it was not collected, we will contact you to arrange redelivery or a refund for the goods in line with our Refund Policy.
Late deliveries
If your order has not arrived within 2 business days of the estimated delivery date, please check your tracking and then email sales@retailfixtures.co.uk with your order number so we can investigate with the carrier.
Damaged or incorrect items
If anything arrives damaged or is not what you ordered, please email us with your order number and photos, ideally within 48 hours of delivery. We will arrange a replacement or refund at no cost to you. See our Refund Policy.
Risk and ownership
The goods are your responsibility from the time they are delivered to the address you gave us. Ownership passes to you once we have received payment in full and the goods have been delivered.
Contact us
Email sales@retailfixtures.co.uk or call +44 1282 270214 (Monday to Friday, 08:30–17:00). You can also write to us at Retail Fixtures Co, Unit 1B, Summit Works, Manchester Road, Burnley, Lancashire, BB11 5HG, United Kingdom.