Privacy policy

Retail Fixtures Co (a trading name of Express Matting Services Ltd, "we", "us" or "our") operates this store and website, including all related information, content, features, tools, products and services (the "Services"). The Services are powered by Shopify. This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use or make a purchase through the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to your personal information.

For the purposes of applicable data protection law, Express Matting Services Ltd is the data controller of your personal information.

Business and contact details

Trading name	Retail Fixtures Co
Legal entity	Express Matting Services Ltd
Company number	07000887
VAT number	GB987256073
Registered and operating address	Unit 1B, Summit Works, Manchester Road, Burnley, Lancashire, BB11 5HG, United Kingdom
Email	sales@retailfixtures.co.uk
Phone	+44 1282 270214
Support hours	Monday to Friday, 08:30–17:00 (UK time)
Response time	We aim to reply within one business day

Personal information we collect or process

Contact details, including your name, billing and shipping address, phone number and email address.
Financial information, including payment card details, transaction details and payment confirmation.
Account information, including your username, password, preferences and settings.
Transaction information, including items you view, add to your cart, purchase, return or cancel.
Communications with us, including information you include when you contact us.
Device information, including your browser, network connection, IP address and other identifiers.
Usage information, including how and when you interact with the Services.

Sources of personal information

Directly from you, when you create an account, place an order or contact us.
Automatically, from your device through cookies and similar technologies.
From our service providers, when they process personal information on our behalf.

How we use your personal information

To provide the Services, including processing payments, fulfilling orders, arranging delivery and handling returns.
For marketing, including sending marketing emails where permitted and showing you online advertisements.
For security and fraud prevention.
To communicate with you and provide customer support.
For legal reasons, including complying with applicable law and enforcing our terms.

How we disclose personal information

With Shopify and vendors who perform services for us, such as payment processing, IT, analytics, customer support, fulfilment and shipping.
With marketing partners, who use your information in line with their own privacy notices.
When you direct or consent to the disclosure, such as to deliver your order.
In connection with a business transaction, to comply with legal obligations, or to protect our rights and the rights of our users.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services to provide and improve them. Shopify may use personal information about your interactions with our store to provide certain enhanced features, and in those cases Shopify is responsible for that processing. See the Shopify Consumer Privacy Policy for more information.

Cookies

We use cookies and similar technologies to operate the Services, remember your preferences and support security and marketing. You can manage cookies through your browser settings and our cookie banner where shown.

Children's data

The Services are not intended for children, and we do not knowingly collect personal information about children.

Security and retention

No security measures are perfect. We keep personal information for as long as needed to provide the Services, comply with legal obligations, resolve disputes and enforce our policies.

Your rights

Under UK data protection law you may have the right to access, correct, delete or port your personal information, to object to or restrict processing, and to withdraw consent where we rely on it. You can opt out of marketing emails using the unsubscribe link in any email. To exercise your rights, contact us using the details above; we may need to verify your identity.

Complaints

If you have a complaint about how we process your personal information, please contact us first. You can also complain to the Information Commissioner's Office (ICO) at ico.org.uk.

International transfers

Your information may be processed outside the UK. Where it is, we rely on recognised safeguards such as the UK International Data Transfer Agreement or Standard Contractual Clauses, unless the country has been found to provide adequate protection.